Refund Policy
You can get a full refund of your first payment for a paid plan within 7 days, provided you have used less than 10% of that plan's monthly credits.
Effective 13 October 2026
What is refundable
- The first payment for a paid plan, if you ask within 7 days of that payment and have used less than 10% of the plan’s monthly credits. The same applies to the first payment after an upgrade to a higher plan.
- Any charge made in error, such as a duplicate payment, whenever you report it.
What is not refundable
- Renewal payments. Cancel before the renewal date to avoid the next charge.
- A first payment where 10% or more of the plan’s monthly credits have been used, or where more than 7 days have passed.
- Unused credits or the unused part of a billing period after you cancel.
- Accounts suspended for breaking the terms of service.
Nothing here removes a right to a refund or to withdraw from a purchase that the consumer law of your country gives you.
How to ask
Email [email protected] from the address on your account and say which payment you want refunded. We answer within five business days. Approved refunds go back to the original payment method through our payment provider; your bank may take a further 5 to 10 business days to show it. When a refund is issued the account returns to the Free plan.
Cancelling
You can cancel a paid plan at any time. It stays active until the end of the period you have paid for and is not charged again.
Contact
Write to [email protected] and we will reply within five business days.